1. Introduction

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or visit our website. By using our services or accessing our website, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information when you interact with our services or website. This includes:

  • Personal Information: When you contact us, request a service, or sign up for our newsletter, we may collect details such as your name, email address, phone number, and company name.
  • Usage Data: We may collect information about how you interact with our website, such as IP addresses, browser type, operating system, pages visited, and the time and date of your visit.
3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Services: We use your information to deliver the products or services you have requested and to communicate with you about your order or service request.
  • To Improve Our Services: We analyse user interactions with our website and services to improve the user experience, functionality, and performance.
  • To Send Marketing Communications: We may send you newsletters, promotional materials, and other information related to our services. You can opt out of these communications at any time.
  • To Process Payments: Payment information is used for billing purposes and to process transactions securely.
4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:

  • Legal Requirements: We may disclose your information if required by law or to comply with legal processes, protect our rights, or in response to a valid request from law enforcement authorities.
5. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorised access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections if any of it is inaccurate.
  • Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations or legitimate business interests.
  • Data Portability: In some cases, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse trends, and gather demographic information. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and update the effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Excel AV Ltd
Unit 6, Headley Park 8
Headley Road East
Woodley
Reading
Berkshire
RG5 4SA
Tel: +44 (0) 3300 990090
Email: enquiries@excelav.com
Website: www.excelav.com

By using our website and services, you consent to this Privacy Policy and agree to its terms.